Privacy Policy

At NihaRika Collections, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

1. Information We Collect

We may collect personal information when you browse our website, create an account, place an order, contact us, or use our services.

The information we may collect includes:

  • Name
  • Email address
  • Phone number / WhatsApp number
  • Billing and shipping address
  • Order details and purchase history
  • Payment status and transaction reference details
  • Website usage information such as pages visited, browser type, device information, and cookies

We do not store sensitive payment details such as card numbers, UPI PIN, net banking password, or wallet credentials on our servers.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver your orders
  • To contact you regarding order confirmation, shipment, delivery, returns, refunds, or support
  • To provide customer service and respond to your queries
  • To improve our website, products, services, and shopping experience
  • To prevent fraud, misuse, unauthorized activity, or payment-related issues
  • To send important updates related to your order or our policies
  • To send promotional updates, offers, or product information, only where permitted or with your consent

3. Payment Information

Payments on our website are processed securely through PhonePe and associated payment partners. We do not collect or store your card, UPI, net banking, or wallet login credentials.

Payment-related information may be processed by the respective payment gateway or service provider as per their own security and privacy policies.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers only for order processing and business operations, such as:

  • Courier and logistics partners for shipment and delivery
  • Payment gateway partners for payment processing
  • Website hosting, technical support, or service providers
  • Legal or government authorities, if required under applicable law

Such sharing is done only to the extent necessary to complete the service requested by the customer or to comply with legal requirements.

5. Cookies & Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyze website traffic, and provide a better shopping experience.

You may choose to disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

6. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of online data transmission or storage is completely secure. While we try our best to protect your information, we cannot guarantee absolute security.

7. Data Retention

We may retain your information for as long as necessary to process orders, provide customer support, maintain business records, comply with legal obligations, resolve disputes, and enforce our policies.

8. Your Rights

You may contact us to request access, correction, or update of your personal information available with us.

You may also request deletion of your information, subject to order records, legal requirements, accounting obligations, fraud prevention, or other legitimate business purposes.

9. Marketing Communication

We may contact you with product updates, offers, or promotional information related to NihaRika Collections. If you do not wish to receive such communication, you may contact us and request to opt out.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of such third-party websites. Customers are advised to review their privacy policies separately.

11. Children’s Privacy

Our website is intended for general users and customers. If a minor uses this website, it should be done under the supervision or consent of a parent or guardian.

12. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time. Updated versions will be posted on this page and will become effective immediately upon posting.

Your continued use of the website after any changes means that you accept the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Company: ADAC Ink Efficient

Brand: NihaRika Collections

Address: 33, R.K. Chatterjee Road, Biva Apartment, Naihati, North 24 Parganas, West Bengal – 743165, India

Email: niharika.orders@gmail.com

Phone / WhatsApp: +91 8100550820